FAQ

Where can I find my ticket after purchase?

Your tickets are kept safely in your online GUTS account. This is the only place where they are kept.

The easiest way to see your tickets is by using the GUTS Tickets app:

Install the GUTS Tickets app on your phone. It is available for Android and iOS.
You can use it to view, share, sell and have your tickets scanned at the event.

Note: Your account is connected to your phone number. If you log in with a different phone number than the one you bought the tickets with, you won’t see any tickets. In the confirmation e-mail, you will find the phone number you used for the booking.

Do I need to show my identification at the entrance and is there an age limit for the event?

There are no age restrictions for visiting the installation and the performance. Children and adolescents under the age of 16 are only allowed to visit the exhibition and the live performance accompanied by a custodial person or person with parental power.

Arrival

By public transport
From Central Station take bus 21. Get off at Van Hallstraat/Westergasfabriek. At night you can take the bus 283 from and to Central Station from Van Limburg Stirumstraat.

Are you coming from the city center? Take tram 5 and get off at Van Limburg Stirumplein or at Hallstraat/Westergasfabriek.

By car
From the ring A10: take the turnoff S103/S104 (Haarlem) and drive towards the city center via the Haarlemmerweg. At your left hand side you’ll find Westergas / Gashouder.

From Schiphol: take the A4 towards Amsterdam (ring A10) and take turn off S103 via Haarlemmerweg towards the city center. At your left hand side you’ll find Westergas / Gashouder.

 

Parking

The Q-park Westergas at Van Bleiswijkstraat and parking lot Willemspoort at Haarlemmerplein offers affordable parking options. Q-park Westergasfabriek is at walking distance of the Westergas and open 24/7.

Q-Park Westergasfabriek

Van Bleiswijkstraat 8

Against Westergas Rate: € 2,- per 33 minutes/ € 30,- per day

Parkeergarage Willemspoort

Haarlemmer Houttuinen 549

15 minutes walking distance Rate: €0,50 per 7 minutes/ €47.50 per day

P+R Bos en Lommer

Leeuwendalerweg 23B

10 minutes by bus 21 (Get off at Westergasfabriek). From €1,- per hour.

Can I take pictures and videos during the exhibition and live show?

Yes, but you are allowed to take photos and videos only for personal use. The commercial use of the photos is forbidden. Unless explicitly permitted, broadcasts or audio recordings of the show are absolutely forbidden.

What may I NOT bring to the event?

Please refrain from bringing the following items:
•   bags or backpacks larger than A4 (21,0 x 29,7 cm)
•   bulky items of any kind (suitcases, baskets, stick umbrellas etc.)
•   your own drinks and food
•   animals, with the exception of dogs for the blind
Bags may be checked for their contents.

Protect your ears!

SKALAR uses (loud) multidimensional sounds. With music above 87 dB it is smart to use earplugs. Free earplugs for both adults and children will be available at the entrance.

Are children allowed to SKALAR?

Yes, with ear protection. Earplugs will be available for free at the entrance. Buggies can be brought to the exhibition, but not to the live performance.

Who can I contact if I have question?

For all general inquiries regarding SKALAR, please contact: skalar@audio-obscura.com

For press inquiries, please contact: suzanne@themediananny.nl

For ticket related questions, please contact: tickets@audio-obscura.com

Is card payment possible on-site?

Yes, you can buy tickets and drinks with a debit or credit card.

Is cash payment possible on-site?

No, we are a cashless event. All payments need to be done by debit or credit card. Tickets can be bought online via skalar.amsterdam

Where can I buy tickets?

You can buy tickets online at https://skalar.amsterdam. Exhibition tickets are also available at the door, at the Gashouder. We advise to buy your tickets online in advance, for quick entry.

Are refunds possible?

Refunds are not possible. But you can sell your ticket within the ticketing system. Once you sold your ticket, it is not accessible for you anymore. You get a refund of the entrance price minus service costs back into your bank account. Please check support.guts.tickets for further assistance.

Do I need to come on a certain time for the exhibition?

You can find the exhibition hours on our website and you are free to come within this timeframe and stay as short or long as you want. The exhibition is a continuous show, where you can step in an out at any given time during its opening hours.

Do I have to bring the printed ticket?

No. You need to show your ticket and it’s QR-code on your phone or other digital device.

Physical tickets cannot be scanned on site, because of a changing QR-code to prevent false tickets.

Is my ticket transferable?

Yes, the tickets are not personalized and can be given to other persons.

Is there anything else I have to know when visiting Gashouder?

According to the house rules of Gashouder, the following is not allowed (extract):
• Racist, xenophobic or otherwise discriminatory propaganda material
• Weapon including “protective weapon” according to § 17a VersammlG as well as corrosive
or colouring substances including paint sprays and felt-tip pens as well Hazardous substances of any kind.
• Fireworks, rockets, banyans, smoking powder, sparklers, star shells, and other pyrotechnical objects.
• Mechanically and electrically driven noise instruments.
• Containers made of fragile material or material that breaks into splinters or shards as well as your own food and drinks.
• Audio or visual recording devices for purposes of commercial use (unless permitted by the event organizer).
• Animals, with the exception of dogs for the blind.

Persons who are recognizably under the influence of drugs or alcohol will be excluded from the event. Rejected visitors shall not be entitled to a refund of admission fees.

Accessibility

The entrance of Gashouder is suitable for people with reduced mobility, wheelchairs and strollers. Companions of a severely handicapped person receive free admission. Our team is happy to assist, please contact us at skalar@audio-obscura.com

Contact

GENERAL QUESTIONS​
skalar@audio-obscura.com

 

TICKET RELATED QUESTIONS
tickets@audio-obscura.com

 

 

PRESS CONTACT

suzanne@themediananny.nl

If it concerns a promo request, please leave your full names, media outlet, phone nr and what kind of publication you want to will deliver and the team will get in touch.